ShokzUser ManualShokz

SHOKZ OpenComm2 UC 2025 Upgrade

Sections47
Reading8 min
UpdatedApr 2026
LanguageEnglish
Section 01

Headset Controls

02 / 47
Section 02

ON/OFF

03 / 47
Section 03

Turn on the headset:

Press and hold the Power/Volume ^ + Button until the LED Indicator flashes blue.

*Audrey will say:“Welcome to Shokz”

04 / 47
Section 04

Turn off the headset:

Press and hold the Power/Volume ^ + Button until the LED Indicator flashes red.

*Audrey will say:“Power off”。

05 / 47
Section 05

Pairing

3.Open your device's Bluetooth settings and select "OpenComm by Shokz." Audrey will say "connected."

06 / 47
Section 06

NFC Pairing

Operate controls with headset powered off.

1.Power on your headset (press and hold Power/Volume+ until LED Indicator flashes blue)

2. Unlock your phone and turn on NFC pairing (Refer to your phone's user guide if needed). 3. Position the headset's NFC logo near the NFC detection area of your phone until the device shows pairing is completed. The headset's LED Indicator will flash blue once when pairing is successful.

07 / 47
Section 07

How to Wear

08 / 47
Section 08

Pick up the headset, bring them behind the back of your neck, position the earhooks on your ears.

*Position the noise-canceling microphone close to your mouth.

*Wearing your headset the wrong way could cause discomfort. The transducers should rest in front of your ears.

09 / 47
Section 09

Volume

Operate volume controls while audio is playing.

10 / 47
Section 10

How to change volume:

While your audio is playing, adjust headset volume by pushing either the Volume + or Volume ‒ buttons.

*A “beep” will sound when the volume is at its max.

*Listening with headset at high volume may affect your hearing and the audio will be distorted.

11 / 47
Section 11

Mute the Microphone

During a call

Power/Volume + Bu

Volume - Button

12 / 47
Section 12

To Turn Mute On

Press and hold the Volume + and Volume - buttons while on a call until Audrey says "Mute on".

13 / 47
Section 13

To Turn Mute Off

Press and hold the Volume + and Volume - buttons while the microphone is muted until Audrey says "Mute off".

14 / 47
Section 14

Multifunction Button

Play/pause music

Click once

Answer call

Next song

Double-click while music is playing

End call

Click once

Previous song

Triple-click while music is playing

15 / 47
Section 15

Multifunction Button

Play musicClick once
Pause musicClick once
Next songDouble-click while music is playing
Previous songTriple-click while music is playing
Switch languageDouble-click while pairing
Answer callClick once
End callClick once during a call
Answer call waiting and end current callPress and hold for 2 seconds when receiving a second call
Ignore a callPress and hold for 2 seconds during an incoming call
Activate voice assistantPress and hold for 2 seconds when device is on standby
Redial last numberDouble-click on standby

*Only applicable for phone calls, not online calls

16 / 47
Section 16

Check Battery Status

Operate controls while audio is not playing

17 / 47
Section 17

How to check battery status:

Click the Volume ^ + or Volume - button while music is paused, Audrey will tell you the battery status:

* "Battery high/Battery medium/Battery low/Charge me"

18 / 47
Section 18

EQ Modes

19 / 47
Section 19

Standard Mode:

Standard listening mode with your ears open.

20 / 47
Section 20

Earplug Mode:

Use earplugs with headset in noisy environments where it is safe to block out ambient noise, such as on a train or in a factory plant.

21 / 47
Section 21

Switching EQ Modes

Operate controls while music is playing

22 / 47
Section 22

How to switch EQ mode:

Press and hold both buttons (Power/Volume + Button and Volume - Button)while music is playing until you hear a beep.

*Audrey will say:“EQ changed”

23 / 47
Section 23

Multipoint Pairing

24 / 47
Section 24

Pair Two Devices

Switch between two devices seamlessly with multipoint pairing

25 / 47
Section 25

Multipoint Pairing

Operate controls with headset powered off

1. Start with your headset powered off. 2. Press and hold Volume + until Audrey will say “pairing” and the LED indicator flashes red and blue alternately.

3.Press and hold the multifunction button and Volume + button until Audrey says "multipoint enabled."

26 / 47
Section 26

First Device

Audrey will say "connected".

4.Open first device's Bluetooth® menu and select "OpenComm by Shokz."Audrey will say "connected". 5.Turn your headset off.

27 / 47
Section 27

Second Device

Audrey will say "connected".

6.Re-enter pairing mode by pressing and holding Volume ^ + until Audrey says “pairing”and the LED indicator flashes red and blue alternately. 7.Open second device's Bluetooth® menu and select "OpenComm by Shokz."Audrey will say "connected." 8.Turn your headset off.

You will hear a beep, then Audrey will say

“Welcome to Shokz, connected. Second

device connected.”

9.Turn your headset on. Your headset is now connected to both devices.

28 / 47
Section 28

Turn Multipoint Pairing Off

Operate controls with headset powered off.

1. Start with your headset powered off. 2. Press and hold Volume + until Audrey will say “pairing” and the LED indicator flashes red and blue alternately.

3. Press and hold the multifunction button and Volume - button until Audrey will say "multipoint disabled."

29 / 47
Section 29

Restore Factory Settings

Operate controls with headset powered off.

1. Start with your headset powered off. 2. Press and hold Volume + until Audrey will say “pairing” and the LED indicator flashes red and blue alternately.

3.Press and hold the multifunction button, Volume ‒ button and Volume ^ + button until hear two beeps and feel the vibration. 4.Turn your headset off. OpenComm is now reset and can be re-paired to your device.

30 / 47
Section 30

Changing Languages

Your headphones have four built-in languages: Chinese, English, Japanese and Korean.

Follow the instruction when headset powered off

1. Start with your headset powered off. 2. Press and hold Volume + until Audrey will say “pairing” and the LED indicator flashes red and blue alternately.

3. Double-press the multifunction button. Languages have been switched when you hear the corresponding language.

31 / 47
Section 31

Charging Tips

The headset will automatically

When the headset is at low battery, there will be a “charge me” prompt and the red light will flash intermittently. Use the corresponding magnetic charging cable for charging.

The LED indicator will turn red during the charging process and the headset will automatically turn off. The LED indicator will turn from red to blue when charging is complete.

32 / 47
Section 32

Moisture Detection Alert

33 / 47
Section 33

How it Works:

These headset can detect liquid such as water, sweat, or rain. If the headset is plugged into the charger while wet, the LED indicator will flash red and blue. The headset will then emit a beep. If this happens, remove the charging cable, dry them completely, then proceed with charging.

34 / 47
Section 34

Storage and Maintenance

  • Store the headset in a cool, dry place. The working temperature should be 0~45°C(32~113°F). Working in a cold/hot environment, a highly humid area, or an extremely low air pressure may reduce the battery life.
  • Keep the product away from heat sources, direct sunlight, combustible gas or other liquids.
  • Keeping the charging port dry before connecting to the charger will reduce the risk of damage.
  • This headset is water-resistant, but is not waterproof. Please do not submerse the headset in water.
  • Clean the headset with a soft dry cloth.
  • Do not charge right after exercising, in case there's sweat inside the charging port, which could lead to circuit burning while charging.
  • After storage for a long period, please charge the headset before using again.
35 / 47
Section 35

Note

Design and specification are subject to change without notice. For the most up-to-date product information, please visit www.shokz.com.

36 / 47
Section 36

Warning

To avoid the risk of explosion, fire, or leakage from toxic chemicals, please do not disassemble the product or replace, deform, or mutilate the battery.

37 / 47
Section 37

Warranty

Your headset are covered by a warranty.

Visit our website at https://uk.shokz.com/pages/warranty-claim for details of the limited warranty.

*Failure to register will not affect your limited warranty rights.

38 / 47
Section 38

Troubleshooting

If you have any trouble or problems,please visit https://uk.shokz.com/pages/support-new for more support!

39 / 47
Section 39

What’s in the Box

OpenComm Box OpenComm headset OpenComm Package Magnetic Charging Cable OpenComm User Guide OpenComm Legal Statement

If any part of your product is damaged or missing, do not use it. Contact authorized Shokz dealer or Shokz customer service.

*Please note that the packaging envelope may vary depending on the sales region.

40 / 47
Section 40

FCC Caution

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

41 / 47
Section 41

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

-Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help. This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment has very low levels of RF energy that is deemed to comply without testing of specific absorption rate (SAR).

Resposible party (contact for FCC matters only):

AfterShokz LLC.

3200 Gracie Kiltz Lane, Suite 400 Austin, TX 78758 USA

www.shokz.com

42 / 47
Section 42

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s): Operation is subject to the following Two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

43 / 47
Section 43

CE Declaration of Conformity

Shokz Holding Limited hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU Directive requirements. The complete declaration of conformity can be found at:

https://shokz.com/pages/policies. Shokz’s EU representative is AfterShokz Euro B.V., Schipholweg 103, 2316XC Leiden, Netherlands.

Frequency RangeMax. Transmit Power
2400-2483.5MHz8dBm(EIRP)

CE

44 / 47
Section 44

UK Declaration of Conformity

Shokz Holding Limited hereby declares that this product is in compliance with the essential requirements and all other applicable United Kingdom’s regulations. The complete declaration of conformity can be found at: https://shokz.com/pages/policies. Shokz’s authorised representative in the UK is Pinpoint Consumer Electronics Ltd., Unit 35, Meridian House, Road One, Winsford Industrial Estate, Winsford, Cheshire CW7 3QG. UK

45 / 47
Section 45

WEEE Declaration of Conformity

This WEEE logo means that this product must not be discarded

as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you

bought this product.

46 / 47
Section 46

Philippines

47 / 47
Section 47

Complies with IMDA Standards DA106614

Assistance
Stuck on a step?
Ask Pindear — grounded answers drawn from this manual and Shokz’s documentation.
Colophon
Sourced from Shokz’s official documentation and typeset for web reading by Pindear. Always refer to the official source for critical safety information.
Back to SHOKZ OpenComm2 UC 2025 Upgrade
Ask Pindear

Ask me anything about smart hardware