NarwalUser ManualNarwal

NARWAL S10 Pro Lightweight Cordless Vacuum Mop

Sections31
Reading13 min
UpdatedApr 2026
LanguageEnglish
Section 01

Wet Dry Vacuum

Main unit *1 (including roller brush *1, filter *1) Handle *1 Self-cleaning base *1 (including cleaning tray *1)
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Section 02

Accessories

Cleaning brush *1 (including a hook knife) (consumable items) Roller brush *1(consumable items) Filter *1(consumable items)
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Section 03

Wet Dry Vacuum

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Section 04

Self-cleaning base

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Section 05

How to install the handle

Insert the end of the handle vertically into the main unit until it clicks into place. Make sure the handle is firm without loosening.

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Section 06

Language Switch Instructions

On the initial startup, a language switch reminder page will appear. Press the Mode buon and Self-cleaning buon simultaneously to change the system language.

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Section 07

How to charge the product

After the self-cleaning base is connected to a power supply, put the wet dry vacuum on the base. When it rings ding-dong, the screen shows the charging animation, and charging starts.

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Section 08

1. Take out the clean water tank

Pull out the clean water tank to take it out.

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Section 09

2. Add clean water

Open the sealing cover and fill water from the tank opening to the MAX line.

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Section 10

How to unlock and start the machine

Remove the machine from the self-cleaning base. Short press the Power On/O buon and then follow the voice prompts to slightly press and recline the handle to start cleaning (locked when θ>90°). You can also recline the handle and then short press the ⊙ Power On/Off button to use the machine.

When the machine is locked (the handle being upright), you can recline it to set the wheels under the clean water tank on the floor. Then you can push or pull it back to the cleaning base like handling a suitcase.

machine is locked (the handle being upright), you can recline it to set the wheels under the clean water tank on the floor. Then you can push or pull it back to the cleaning base like handling a suitcase.

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Section 11

Button functions

*Note: When the vacuum is on the base and the screen is dark, you can press any button to wake up the screen.

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Section 12

Status

Power On/Off button G

When cleaning the floor

During self-cleaning or drying

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Section 13

Functions

Short press: power on/pause

Press and hold for 2s: power o

Short press: end the current task

Mode buttonWhen cleaning the floorShort press: switch the mode (Smart/Turbo/Quiet/Suction)Press and hold: start MAX enhancement; release to end MAX enhancement
During self-cleaning or charging with the screen onShort press: start drying only
During charging with the screen onPress and hold for 2s: turn on/off voice
Self-Cleaning buttonDuring charging with the screen onShort press: start self-cleaning and drying in sequencePress and hold for 2s: start self-cleaning only
Mode button+ Self-Cleaning buttonCharging/Abnormal PausePress the Mode button and Self-cleaning button simultaneously to change the system language.
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Section 14

About the screen

Shows the cleaning mode/dirt level

Electrolyzed water enabled

Water level of the clean water tank

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Section 15

Washer Mode

Smart Mode: Auto adaption to a variety of dirty surfaces powered by smart detection of floor dirt level and smart adjustment of suction power, clear water volume, and other indicators.

Suction Mode:Used to remove surface water.

Turbo Mode:Tailored for stubborn stains through increased water and suction power.

Quiet Mode:Suitable for relatively clean floors to deliver a noise-free experience and secure a longer battery life to clean more floors.

MAX Enhancement:During the cleaning process, when encountering extremely stubborn stains that are hard to handle, you can activate MAX enhancement by pressing and hloding the mode buon for maximum cleaning strength.

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Section 16

Smart dirt display

Dirt detected:The machine will detect the floor dirt level in real time. When the floor or the roller brush is found to be dirty and the screen animation shows a yellow background, you are recommended to clean the current location repeatedly. If the background remains yellow when the floor is already clean, you should start self-cleaning.

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Section 17

Low Areas Mode

When the angle between the handle and the floor is below 25°, the machine will automatically switch to the Low Areas Mode. As such areas are generally filled with lots of hairs, dust, and flu, the machine will intelligently adjust the suction power to avoid dust floating around.

High dirt level: When the floor or the roller brush is found to be dirty and the screen animation shows a red background, you are recommended to switch to Turbo Mode to clean the current location. If the background remains red when the floor is already clean, you should start self-cleaning as prompted or manually clean the pipe and the roller brush.

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Section 18

Start self-cleaning and drying

  • You can choose whether to start self-cleaning based on the dirt level. If necessary, put the machine on the self-cleaning base and short press the
  • Self-Cleaning button to start self-cleaning and drying. To start self-cleaning only, press and hold the ⊖ Self-Cleaning button for 2s;
  • If you only need to start drying, short press the Mode buon.

Note: If the machine prompts that the clean water tank is short of water, you need to fill the clean water tank to above the self-cleaning water level line before you can restart self-cleaning.

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Section 19

Suggested Maintenance Cycle

Main partPartSuggested maintenance cycle
Main UnitDirty water tankClean after every use
FilterClean after every use and replace every 3-6 months
Roller brush coverClean regularly on demand
Roller brushClean regularly on demand and replace every 3-6 months
PipeClean regularly on demand
Self-cleaning baseCleaning trayClean regularly on demand
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Section 20

Clean after every use

  • Remove the dirty water tank, filter, and solid waste box in order.
  • Empty the solid waste box.
  • Empty the dirty water tank.
  • Rinse the dirty water tank.
  • Rinse the solid waste box and the filter slot.
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Section 21

Filter

    Clean after every use and replace every 3-6 months

  • Clean up the filter with clean water. You can open the filter cover. Shake dry the filter and then put it back into the machine for filter drying.
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Section 22

Roller brush cover

    Clean regularly on demand

  • Slightly press the roller brush release button to remove the roller brush cover.
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Section 23

Roller brush

    Clean regularly on demand and replace every 3-6 months

  • Pull up the lift handle on the left of the roller brush and then pull the roller brush outwards.
1.Lift up 2.Remove outward
  • Rinse the roller brush cover with clean water.
  • Clean the roller brush with clean water and the cleaning brush. Use the hook knife to remove hair stuck on the roller brush.
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Section 24

Pipe

Clean regularly on demand

  • If the machine prompts a high dirt level when the floor is free from obvious dirt and after several rounds of self-cleaning, the pipe may be dirty;
  • The machine prompts that the pipe gets clogged. (Use the cleaning brush to clean the pipe for the above two situations)
1. Clean the dirt suction port. 2. Stick the brush inside to clean the interior of the pipe.
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Section 25

Cleaning tray of the self-cleaning base

Clean regularly on demand

  • Remove the cleaning tray from the self-cleaning base.
  • Clean the tray and put it back into the self-cleaning base.
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Section 26

Wet dry vacuum and self-cleaning base

  • To ensure optimal performance, you are recommended to maintain all parts regularly;
  • Before cleaning any part, please turn off the machine and unplug the power cord;
  • Use a clean and dry cloth to scrub clean the machine and the base and prevent water ingress into electrical components;
  • Make sure that the air inlet and hot air outlet of the self-cleaning base are free from clogs.
DO NOT rinse with water Prevent outlet/inlet from clogging Hot air outlet Side air inlet
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Section 27

FAQ

In case of any fault when the product is working (no action or fault prompt on the screen or via voice), please refer to the following table:

ProblemDescriptionPossible causesRemedies
Unable to turn on or charge the machineThe product cannot start charging/there is no prompt/the product fails to work properly.The self-cleaning base is not connected to a power source.Make sure the self-cleaning base has a proper power supply. If not, plug the power cord again and then put the machine on the base for charging.
The product runs out of battery.Please put the machine back onto the self-cleaning base for charging.
The product has poor contact with the self-cleaning base.Check whether the charging contacts of the base are covered with dirt or fall to pop and whether the charging contacts of the product are covered with dirt. If so, please unplug the power cord and turn off the product, then clean the charging contacts and try again.
Unable to start cleaningThe screen functions properly, but the product does not perform cleaning tasks.The product is locked.Please recline the handle to start cleaning.
Part not installed or not in placeThe product pauses and broadcasts "Filter of the dirty water tank not in place. Please install it and check the dirty water tank." The outer ring of the screen keeps flashing red.The dirty water tank is not installed or not in place.Confirm whether the filter is installed and whether the dirty water tank is in place.
The product pauses and broadcasts "Roller brush not in place. Please install it." The outer ring of the screen keeps flashing red.The roller brush is not installed or not in place.Confirm whether the roller brush is in place. If not, please install it and try again.
Full dirty water tankThe product pauses and broadcasts "Dirty water tank full. Please empty it." The outer ring of the screen keeps flashing red.The dirty water tank is full.Empty and clean the dirty water tank and then put it in place.
Clean water tank short of waterThe product pauses and broadcasts "Clean water tank short of water. Please refill it." The outer ring of the screen keeps flashing red.The clean water tank is short of water.Fill the clean water tank with clean water, put it in place, and try again.
Stuck roller brushThe product pauses and broadcasts "Roller brush stuck. Please clean." The outer ring of the screen keeps flashing red.The roller brush fails to work properly because it is stuck by hair or other foreign objects.Please remove the roller brush to check if there is any foreign matter blocking it. If yes, clean the roller brush and put it back in place.
High dirt levelThe product broadcasts "Dirty roller brush detected. You are recommended to put it back to the base for self-cleaning." The outer ring of the screen flashes red for 5s.The product's dirt sensor detects a consistently high dirt level.Place the product back onto the base for self-cleaning. If the problem persists after self-cleaning, you can try to clean the dirty water pipe with the cleaning brush.
Pipe cloggingThe product pauses and broadcasts "Pipe clogged. Please manually clean the pipe and the roller brush." The outer ring of the screen keeps flashing red.The product's pipe is clogged.Use the cleaning brush to clean the pipe and the dirt suction port.
Base overflowingSelf-cleaning pauses and the product broadcasts "Base overflowing. Please clean and air dry the base." The outer ring of the screen keeps flashing red.Lots of water builds around the base and runs across it.To avoid electric shock, the product and the base will turn themselves off and report the problem. Please clean and air dry the base timely and contact customer service.
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Section 28

Fault Warning

When the product reports the error on the screen or by voice, it indicates that there is a fault. Please use your phone to scan the QR code and contact customer service for help.

Voice promptRemedies
Operation fault. Please contact customer servicePlease contact customer service or technical support for more help.

1. If the troubleshooting steps provided in the table above are not effective, you can contact Customer Service via email or reach out to your local purchase channel for contact information. Alternatively, you can scan the QR code on the official website to access more information and assistance; 2. Please use the product as instructed in the manual, and any loss caused by improper use shall be borne by the user

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Section 29

Q: Can I rinse the product with water?

A: There are electrical components in the main unit, handle, and self-cleaning base, and they cannot be soaked in or rinsed with water. Detailed maintenance guidelines can be found in the “Cleaning and Maintenance” section in the manual.

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Section 30

Q: Why are there water stains on the floor after the product is turned off?

A: When you pause or turn off the product after cleaning, the fan will continue to work for a while to ensure that the floor and pipes are dry without water stains. It is recommended that you move the product after the fan stops completely.

Q: Why are my floors geing dirtier when the product is working?

A: It is possibly because the floors are too dirty and there is too much dirt on the roller brush, so it is recommended that you put the product back on the base for self-cleaning.

Q: Why does the product lose suction power after a period of time?

A: It is recommended that you remove and wash the roller brush cover, roller brush, pipe, and filter as there may be stubborn stains and waste residue affecting the normal performance of the product.

Q: The roller brush remains wet after self-cleaning and drying. Is the base not performing the drying task?

A: The product will automatically start hot air drying for 30 to 45 minutes after self-cleaning is completed. Please do not take out the product or the roller brush during the process, otherwise, the base will stop drying or the roller brush is not dried enough. Please check whether the roller brush is too dirty, or the space between the roller brush and the cover is clogged. If so, the drying effect may be affected. Please clean up the dirt before starting drying. The drying effect will be affected by the ambient humidity. If you are in a relatively wet region or season, a single drying cycle for the roller brush may not produce the best results. It is recommended to repeat drying.

Q: Why does the roller brush suddenly stop rotating when the product is working?

A: Please check whether the roller brush is entangled with or the space between the roller brush and the cover is clogged with foreign objects, causing the roller brush to stop rotating. You can turn off the product and remove the roller brush cover and the roller brush to clear the foreign objects. It is recommended to put away the data cables, plastic bags, and shoelaces on the floor before cleaning, to prevent them from entangling the roller brush and stopping its rotation, which may damage both the product and items on the floor.

Q: Why does the product keep warning that “Dirty water tank full. Please clean up the dirty water tank” when the dirty water tank is not full and the MAX water level is not yet reached?

A: Please check whether the solid waste box in the dirty water tank is full of waste, or whether the product draws in easy foaming liquids (laundry detergent, detergent, urine, etc.). In case of the above problems, please clean up the dirty water tank and the roller brush immediately, and then try again.

Q: There are three lines below the MAX water level of the dirty water tank. What are they?

dirty water tank will tilt when the product tilts. To prevent overflowing, the product will prompt that the dirty water tank is full even when the water is below the lines, which is normal.

Q: Why does the product keep prompting that “High dirt level detected. Please put the product back onto the base for self-cleaning” after self-cleaning is completed?

A: There is residual dirt in the pipe for the product has not been cleaned and maintained for a long time. You are recommended to clean the pipe with the cleaning brush.

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Section 31

Specifications

Parameters

Wet Dry vacuumSelf-cleaning base
Dimensions: 273*255*1172 mmDimensions: 305*309*237 mm
Color: WhiteColor: White
Weight: ≈4.4 kg (empty water tank)Weight: ≈2.6kg
Battery: 4000 mAhRated input: (refer to the Base Nameplate)
Rated input: 27V --- 1.2ARated output: 27V --- 1.2A
/Rated power: 28W-158W
/Rated frequency: 50Hz-60Hz
Bluetooth (Wet Dry Vacuum)Battery (Wet Dry Vacuum)
Protocol: BLE 5.0Battery Type:Rechargeable Li-ion Battery
Frequency Range:2402-2480MHzBattery Pack Quantity Per Pack:1 pcs
Max. Transmitter Power (EIRP):≤10dBmQuantity of Battery Cells Per Battery Pack:6 pcs
/Rated Capacity, Rated Energy:3600mAh, 77.76Wh
/Nominal Voltage:DC 21.6V
---Direct current
~Alternating current
Class II equipment
For indoor use only.
Before charging, read the instruction.
Assistance
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Ask Pindear — grounded answers drawn from this manual and Narwal’s documentation.
Colophon
Sourced from Narwal’s official documentation and typeset for web reading by Pindear. Always refer to the official source for critical safety information.
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