NarwalUser ManualNarwal

Narwal Freo Z Ultra

Sections28
Reading7 min
UpdatedApr 2026
LanguageEnglish
Section 01

1.1 Check List

Main parts

Robot × 1

(including dust collection box × 1, mopping module × 2)

Base station × 1

(including cleaning base × 1, cleaning tray × 1, clean water tank × 1, dirty water tank × 1, base station dust bag × 1)

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Section 02

Accessories

Side brush × 2 (Accessory) Base station power cord × 1 Floor detergent × 1 (Accessory) Base station dust bag × 1 (Accessory) Baseboard cleaning module × 1 (Accessory) Baseboard rag × 3 (Accessory) Extension ramp × 1 Replaceable insert bin × 1 (Accessory) Dust bin filter × 1 (Accessory)
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Section 03

Front (top cover closed)

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Section 04

Front (top cover open)

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Section 05

Robot bottom

1.3 Base station Front (lid open) Back
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Section 06

1.4 Buttons and indicators

Robot bu-ons

ButtonActionFunction
Start/StopHomeShort pressStart/pause/resume the current task
Press and hold for 2sPower on/off
RecallShort pressReturn to the base station
ResetShort pressEnter the pairing mode
Press and hold for 5sUnbind the account and clear user data
Press and hold for 10sFactory reset

Base station bu-ons

ButtonActionFunction
Short pressStart/pause/resume the current task
Press and hold for 2s during a taskEnd all tasks
Short pressRecall/Exit
Press and hold for 2sTurn on the Child Lock
Press and hold for 2sTurn off the Child Lock
Short pressTurn on/off Freo Mind
Short pressStart/cancel mop washing and drying
Press and hold for 10sRefill/discharge self-check
▷ + ▽Press and hold for 2sEnter/exit the pairing mode
▷ + ⊙Press and hold for 2sRestart mapping

Robot & base station indicators

IndicatorRobot indicatorBase Station indicatorMeaning
Steady whiteStandby mode
Breathing whiteStandby
Dynamic spinning blueTask underway Device startup (robot)
Dynamic breathing blueTask paused
RedError (flashing) No communication (breathing red)
Breathing orangePairing Updating Checking the automatic water exchange Power-saving mode
Colorful meteor light×Wake for power on Wake from a dark screen
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Section 07

Install the side brushes

Press side brushes into the slots as indicated by color until they click into place.

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Section 08

Place the base station

  • Plug in the power cord in the back of the base station.
  • Put the extension ramp on the floor and push it into the bottom of the base station until it clicks into place.
  • Leave an open space of at least 1 meter long in front of the base station for the robot to enter and leave the base station.

Tips: DO NOT put the base station close to a heat source.

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Section 09

Add clean water

  • Open the clean water tank and fill it with clean water (DO NOT exceed the MAX water level mark).
  • Close the clean water tank cap and put the clean water tank back into the base station.
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Section 10

Connect and bind the robot in the App

Download the Narwal App and follow the instructions for connecting and binding the robot.

Note:

1. In the App device page, tap "Seings" > "Device" and then press hold the "Restart Robot" for 10s to turn on/o the power-saving mode.

_Download the Narwal App and follow the instructions for connecting and binding the robot.

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Section 11

Remove the anti-collision foam

  • Lift the top cover sticker to open the robot top cover and remove the anti-collision foam.
  • Close the robot's top cover.
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Section 12

Install the floor detergent

  • Remove the base station front cover, face the cap of the floor detergent to the base station (DO NOT remove the cap; make sure that the sealing sticker is removed), and horizontally push it into the detergent bin.
  • When the detergent is in place, put the base station front cover back.
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Section 13

Boot settings

Push the robot into the base station with the camera facing outward. The base station will beep once to indicate that charging is successful and the robot will switch itself on and broadcast the message.

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Section 14

Replace the base station dust bag

•Remove the base station front cover. •Pull the purple ring in the direction of the arrow to pull out and discard the dust bag. •Insert the new dust bag into the slot in the indicated direction until it hits the boom. •Put back the base station front cover.

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Section 15

Install the baseboard cleaning module

Turn the robot upside down, align the baseboard cleaning module with the slot, and press it until it clicks into place.

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Section 16

How to Maintain the Baseboard Cleaning Module

    •Tear off the baseboard rag in the indicated direction, align the new baseboard rag with the hook-and-loop fastener, and press it until it is firmly fixed.

  • Tear off the baseboard rag, rinse it with clean water, and reuse it after air drying.
1. Tear o 2. Replace
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Section 17

3. How to Use

Before using the robot, please make sure you have finished the installation and base station setup in Chapter 2.

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Section 18

3.1 Organize the home environment

A. Put away the cluer on the floor, e.g. scaered cables, rags, slippers, clothes, and books.slippers, clothes, and books.

B. Open the doors of the rooms to be cleaned and arrange the furniture to leave as much space as possible for cleaning.

C. Leave other doors closed and install the fence to prevent the robot from entering elevated or low areas.

E. DO NOT stand in front of the robot, on the threshold, or in narrow aisles to avoid omission.

D. The maximum obstacle crossing height is 20mm and the robot cannot enter rooms with a threshold height of over 20mm. You can purchase Narwal Threshold Ramp to help the robot climb over obstacles.

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Section 19

3.2 Mapping

Before cleaning a new home, the robot needs to explore the environment and create a map. Before first-time cleaning, you can trigger mapping by short pressing the Start/Stop button on the base station or tapping "Start Mapping" in the App.

Note:

1. Once a map is created, it can be edited in the App. 2. Please do not move the base station after a map is created, or you have to restart mapping. If large furniture in your home is rearranged, it is recommended to create a new map.

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Section 20

3.3 Cleaning

Before a cleaning task, please make sure that the robot has a proper battery level, which can be viewed in the App.

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Section 21

Select cleaning modes

The product comes with four built-in cleaning modes: Vacuum, Mop, Vacuum and Mop, and Vacuum then Mop. You can select and adjust parameters like cleaning cycles, suction, and mop humidity for each mode in the App.

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Section 22

Set Free Mind

The Freo Mind is an intelligent cleaning assistant. When the Freo Mind is enabled, the robot can:

•set cleaning parameters based on the environmental data collected by sensors; •enhance edge-to-edge cleaning.

You can enable the Freo Mind in two ways: •Select the Freo Mind in the cleaning modes in the App; •Short press the Freo Mind On/Off button on the base station. When the indicator turns on, it means the Freo Mind is on.

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Section 23

Start cleaning task

You can start the robot for cleaning in three ways:

•Tap Start Cleaning button in the App; •Short press the Start/Stop button on the robot to start cleaning. The robot will activate the Vacuum Mode by default; •Short press the Start/Stop button on the base station to start cleaning. The robot will activate the Vacuum and Mop Mode by default;

Note: You can adjust the cleaning mode and set more cleaning parameters in the App.

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Section 24

Pause/resume the current task

You can pause/resume the current task in three ways:

•Tap Pause/Resume button in the App; •Short press the Start/Stop button on the robot; •Short press the Start/Stop button on the base station.

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Section 25

Mop washing

If the robot is set for multiple mopping runs or the area for cleaning is large, the robot will automatically return to the base station for mop washing.

The number of mopping runs and returns can be modified in the App before cleaning starts, and cannot be modified during the current cleaning task.

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Section 26

End current task

The robot will navigate itself back to the base station when cleaning ends. You can view the current cleaning report in the App. You can manually end the task in the following three ways:

•Press and hold Finish button for 2s in the App; •Short press the Home button on the robot; •Short press the Recall button or long press and hold the Start/Stop button on the base station for 2s.

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Section 27

Drying and disinfection

After the last mopping run, the robot will return to the base station for mop washing and drying. The drying time can be modified in the App.

You can also start mop washing and drying manually in the following two ways:

•Tap Mop Washing & Drying button in the App; •Short press Mop Washing & Drying button on the base station.

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Section 28

4.1 Specifications

RobotBase Station
Dimensions: 355*350*109.6 mmDimensions: 430.8*462*388.3 mm
Weight: 4.5 kgWeight: 12.3 kg
Battery: ≥5000 mAhRated input: AC 220-240V 50-60Hz AC 100V-127V 50-60Hz
Rated voltage: 14.4V ---Rated output: 20V --- 2.0A
Rated power: 65WRated power: Charging: 45W Water heating: 1100W (AC 220-240V, 50-60Hz) 850-1250W (AC 100-127V, 50-60Hz)
Wi-FiDust Collection: 450W Drying: 65W
Protocol: IEEE 802.11b/g/n
Frequency Range: 2412-2472MHz
Max. Transmitter Power (EIRP): ≤20dBm
BluetoothBluetooth
Protocol: BLE 5.0Protocol: BLE 5.0
Frequency Range: 2402-2480MHzFrequency Range: 2402-2480MHz
Max. Transmitter Power (EIRP): ≤10dBmMax. Transmitter Power (EIRP): ≤10dBm
Battery (Robot)
Battery Pack Quantity Per Pack:1 pcs
Battery Type:Rechargeable Li-ion Battery
Nominal Voltage:14.4V <=
Quantity of Battery Cells Per Battery Pack:8 pcs
Rated Capacity, Rated Energy:5000mAh, 72Wh

Manufacturer/Fabricant : Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.

Address/Adresse : Room A2901, Yunzhongcheng, Building 1, Vanke Yuncheng VI, Dashi 2nd Road, Xili

Community, Xili Street, Nanshan District, Shenzhen, Guangdong, China

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