NarwalUser ManualNarwal

Narwal Freo X Plus

Sections27
Reading4 min
UpdatedApr 2026
LanguageEnglish
Section 01

1.1 Check list

Main parts Robot ×1 (dust bin ×1, water tank ×1, roller brush ×1, mopping module ×1 included)

Base station ×1 Accessories Side brush ×2 Power cord ×1 Moisture-proof pad ×1 Disposable dust bag & dust bag guardian \times 2 Washable mop pad ×1 Disposable mop pad \times 2
02 / 27
Section 02

Front (top cover closed)

03 / 27
Section 03

Front (top cover open)

04 / 27
Section 04

Robot bottom

05 / 27
Section 05

1.3 Base station

06 / 27
Section 06

Robot buttons

ButtonActionFunction
Start/StopShort pressStart/pause/resume current task
Press and hold for 2sPower on/off
RecallShort pressReturn to the base station
HomePress and hold for 2sChild Lock on/off
ResetShort pressEnter the pairing mode
Press and hold for 5sUnbind the account and clear user data
Press and hold for 10sRestore factory settings
07 / 27
Section 07

1) Robot indicators

OffBreathing whiteSteady blue
Shutdown or standbyStandbyTask underway
Breathing blueBreathing orangeFlashing red
Task pausedNetwork configuring, updating or resettingError
08 / 27
Section 08

2) Base station indicators

OffSteadyBreathingFlashing
Fully charged or base station disconnectedNot chargingChargingBase station failure
09 / 27
Section 09

Install the side brushes

Press side brushes into the slots as indicated by color until they click into place.

10 / 27
Section 10

Remove the anti-collision foam

Open therobot top coverandremove the anti-collision foam.

11 / 27
Section 11

Place the base station

Plug in the power cord in the back of the base station. Put the base station on the flat and hard surface against the wall and leave an open space of at least 1.0m in front of the base station for the robot to enter and leave the base station.

12 / 27
Section 12

Fix the moisture-proof pad

Once the base station is put in place, wipe the indicated area clean with a dry cloth, peel off the double-sided tape on the back of the moisture-proof pad, and stick the map onto the floor as indicated.

13 / 27
Section 13

Note:

1. The moisture-proof pad only applies to the wooden floor. 2. To remove the pad from the floor, please keep it slow to avoid residual glue.

14 / 27
Section 14

Add Water

Before mopping, add clean water to the water tank.

  • Open the robot's top cover, remove the water tank. Fill the water tank with clean water through the tank opening.
  • Close the tank, put it back into the robot, and place the robot's top cover back.
15 / 27
Section 15

Boot settings

Push the robot into the base station and ensure the charging contacts are properly connected. The base station indicator goes out and the robot will turn itself on and broadcast a message.

16 / 27
Section 16

Connect and bind the robot in the App

Scan the QR code to download the Narwal App, tap “Add Device” and select the model in the App, and follow the instructions for connecting and binding the robot.

17 / 27
Section 17

Note:

1.Tap "Settings"-"Device" in the App, then long press the "Restart Robot" for 10s to switch on/off the Standby Mode. —Only available in the US market.

18 / 27
Section 18

3. How to Use

Before using the robot, please make sure you have finished the installation and base station setup in Chapter 2.

19 / 27
Section 19

3.1 Organize the home environment

A.Put away the clutter on the floor, e.g. scattered cables, rags, slippers, clothes and books.

B.Open the doors of the rooms to be cleaned and arrange the furniture to leave as much space as possible for cleaning. 10

C.Leave other doors closed and install the fence to prevent the robot from entering elevated or low areas.

The maximum obstacle crossing height is 20mm and the robot cannot enter rooms with a threshold height of over 20mm. You can purchase Narwal Threshold Ramp to help the robot climb over and around obstacles more efficiently

E.DO NOTstand in front of the robot, on the threshold or in narrow aisles to avoid omission.

20 / 27
Section 20

3.2 Mapping

Before cleaning a new home, the robot needs to explore the environment and create a map. Before first-time cleaning, you can trigger mapping by short pressing the \cdot Start/Stop “Start Mapping” in the App.

21 / 27
Section 21

Note:

1.Once a map is created, it can be edited in the App. 2.Please DO NOT move the base station after a map is created, or you have to restart mapping. If large furniture in your home is rearranged, it is recommended to create a new map.

22 / 27
Section 22

Select cleaning modes

The product comes with four built-in cleaning modes: Vacuum, Mop, Vacuum and Mop, and Vacuum then Mop. You can select and adjust parameters like cleaning cycles, suction, and mop humidity for each mode in the App.

23 / 27
Section 23

Set Freo Advise

Freo Advise is an intelligent cleaning assistant. When the Freo Advise mode is on, the robot can intelligently set cleaning parameters. You can enable Freo Advise after selecting the cleaning mode in the App.

24 / 27
Section 24

Start cleaning task

You can start the robot for cleaning in the following two ways:

•Tap \cdot Start Cleaning in the App •Short press the \textcircled { 1 } Start/Stop activate the Vacuum Mode by default;

Note: You can adjust the cleaning mode and set more cleaning parameters in the App.

25 / 27
Section 25

Pause/resume current task

You can pause/resume the task in the following two ways:

•Tap \cdot Pause / \cdot Resume in the App; •Short press the Start/Stop

26 / 27
Section 26

End current task

The robot will navigate itself back to the base station when cleaning ends. You can view the current cleaning report in the App.

You can manually end the task in the following two ways:

•Press and hold \textcircled{1} Finish for 2s in the App; •Short press the Recall

27 / 27
Section 27

4.1 Specifications

RobotBase station
Dimensions: 350*355*107 mmDimensions: 275*118*137 mm
Color: WhiteColor: White
Weight: ~4.25kgWeight: ~0.86kg
Wi-FiRated input: 100-240V~
Protocol: IEEE 802.11b/g/nRated output: 20V => 1.8A
Frequency Range: 2412~2472MHzRated frequency: 50-60Hz
Max. Transmitter Power (EIRP): ≤20dBm
Bluetooth (Rotbot)
Protocol: BLE 4.2
Frequency Range:2402-2480MHz
Max. Transmitter Power (EIRP):≤10dBm
Battery (Rotbot)
Battery TypeRechargeable Li-ion Battery
Battery Pack Quantity Per Pack1 pcs
Quantity of Battery Cells Per Battery Pack8 pcs
Rated Capacity, Rated Energy5000mAh, 72Wh
Nominal Voltage14.4V ---
Assistance
Stuck on a step?
Ask Pindear — grounded answers drawn from this manual and Narwal’s documentation.
Colophon
Sourced from Narwal’s official documentation and typeset for web reading by Pindear. Always refer to the official source for critical safety information.
Back to Narwal Freo X Plus
Ask Pindear

Ask me anything about smart hardware