eufyUser Manualeufy

eufy E25

Sections32
Reading12 min
UpdatedApr 2026
LanguageEnglish
Section 01

1.1 What's in the Box

Omni Station Robot Vaccum Cleaner (RoboVac) Detachable Base Quick Start Guide Floor Cleaner Safety Sheet Power Cord & Adapter
02 / 32
Section 02

1.2 Overview

❶ RGB Camera+ LED Light ❷ Recharge Button and PowerButton \pmb { \Theta } Robot Cover \bullet Navigation Lidar \bigcirc Water Injection Port \bullet Dirty Water Collection Port \textcircled{4} Charging Contact Pins ( \times 2 )

❶ Roller Mop \pmb { \theta } Drop Sensors (×6) \otimes Wheels (×2) \bullet CornerRover Arm™ \bullet Carpet Detection Sensor \bullet Swivel Wheel \textcircled{4} Side Brush \bullet DuoSpiral™ Rolling Brushes \bullet Brush Guard

❶ Dustbin ❷ Handle \pmb { \Theta } Release Latch \bullet Filter

1 Detachable Base \textcircled{2} Cleaning Tray \pmb { \Theta } Disposable Dust Bag \bullet Dirty Water Tank \bigcirc Clean Water Tank \bullet LED Indicator

03 / 32
Section 03

1.3 Button Controls

Long press (3s): Power on or off ·Short press: Pause / resume the current task when working
Short press: Return RoboVac to the Omni Station
Long press simultaneously (3s): Reset the Wi-Fi connection
04 / 32
Section 04

1.4 LED Indication

You can see the status of RoboVac and Omni Station from the LED indicators.

    LED IndicationDescriptionStatus
    RoboVacPulsing whitePowered On
    Steady whiteWorking normally
    Breathing redLow battery
    Steady redLow battery
  • Error (Please refer to in-app instructions for solutions)
  • Flashing red quicklyError (Please refer to in-app instructions for solutions)
    Omni StationThe ring lights up in whitePowered on
    Steady whiteWorking normally
    Breathing whiteDust collection / Mop cleaning
    Steady redError (Please refer to in-app instructions for solutions)
    OffPower disconnected
05 / 32
Section 05

2.1 Prepare the Omni Station

1. Install the detachable base by pressing down both sides of it firmly.

  • Make sure the detachable base is seamlessly connected to the Omni Station, otherwise RoboVac will fail to return to the Omni Station smoothly.

2. Place the Omni Station in a location that has strong Wi-Fi signal and RoboVac can easily access. It is recommended to place it against a wall and on a hard, level surface. Then connect the power cord to the Omni Station and a wall outlet. When the Omni Station connects to AC power, the LED indicator of the clean water tank will light up.

    The recommended clearance on the illustration is a suggested value based on testing, to ensure RoboVac operates optimally, returns to the station for charging, and cleans the designated area effectively. You may adjust the clearance distance as necessary to suit the actual working environment of RoboVac.

  • Always keep the Omni Station plugged in to ensure the infrared connection between RoboVac and the Omni Station is successful, otherwise RoboVac will not automatically return to it.

3. Remove the protective films on the clean water tank and dirty water tank.

4. Peel off the cover of the Floor Cleaner and install it on the Omni Station.

5. Fill the clean water tank with water until it reaches the MAX line, then reinstall the clean water tank.

06 / 32
Section 06

2.2 Charge Your RoboVac

1. Remove the foam blocks and all the protective films on RoboVac.

2. Attach RoboVac to the Omni Station. RoboVac will power on and start charging automatically.

07 / 32
Section 07

2.3 Download the App

To enjoy all the available features, it is recommended to download the app.

1. Download the app from the App Store (iOS devices) or Google Play (Android devices). You can also get the app by scanning the QR code printed on the Quick Start Guide (included in the package).

2. Open the app, create a new account or log into your own eufy account. 3. Tap the "+" icon to add the device.

4. Follow the instructions in the app to set up the Wi-Fi connection.

08 / 32
Section 08

2.4 Reset the Wi-Fi Connection

If you bump into issues when connecting your RoboVac to the eufy app, try to reset the Wi-Fi connection. Press and hold the power and recharge buttons simultaneously for 3 seconds until you hear a voice prompt.

You will hear a voice prompt when the Wi-Fi connection has been reset, and the LED indicators on RoboVac will quickly flash white. Now you can follow the instructions in the app to set up the Wi-Fi connection.

09 / 32
Section 09

3. Using Your Omni E25

  • All UI images shown in this section are for illustration only, and they may be subject to change due to software updates. Please refer to the actual App interface for the most accurate information.
10 / 32
Section 10

3.1 Important Tips Before Use

A. Remove power cords and small objects (socks/toys/slippers/towels/weighing scales, etc.) from the floor that may entangle RoboVac.

B. Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid cleaning high-pile rugs or rugs thicker than 0.83 in / 21 mm as they may cause RoboVac to malfunction.

C. Before mapping, it is strongly recommended to place physical barriers in front of fireplaces and certain areas (i.e. air vents) that may cause damage to the robot if entered. For future use, set up virtual boundaries in the eufy app to prevent the robot from falling down staircases.

D. Avoid vacuuming large amounts of water as it will potentially damage the device.

E. RoboVac may climb on top of objects less than 0.83 in / 21 mm in height. Remove these objects if possible.

F. Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are less effective if dirty or used on carpeted / reflective floors. Place physical barriers or set a “No-Go” zone to block off areas where RoboVac may fall.

11 / 32
Section 11

3.2 Mapping

This feature is designed to help your RoboVac efficiently learn the layout of your home, ensuring thorough and systematic cleaning. By creating a detailed floor plan, your RoboVac can navigate and clean with precision.

To maximize the efficiency and accuracy of the mapping process, please follow these steps:

  • Open All Doors: Ensure all doors within the cleaning area are open. This allows the robot to access and map each room seamlessly.
  • Block Off Restricted Areas: If there are specific zones you don't want the robot to enter, use physical barriers to block these areas. This can enhance mapping accuracy and prevent the robot from entering unwanted spaces. After the mapping is completed, you can remove physical barriers, and set up restricted areas to prevent the robot from entering those areas.
  • Remove Obstacles: Clear any objects, such as toys, cables, or small furniture, that might obstruct path or become entangled in its brushes. This helps RoboVac move freely and map the area without interruptions.
  • Do Not Move the Base Station: Once the floor plan is created, avoid relocating the base station. RoboVac relies on the base station as a reference point for navigation and mapping. Moving it may disrupt the accuracy of the floor plan.

To start the mapping process, tap "Start" in the app.

12 / 32
Section 12

3.3 Set Up No-Go Zone and No-Mop Zone

With the eufy app, you can set up a “No-Go Zone” or “No-Mop Zone” as a restricted area. This eliminates the need to use physical barriers, including boundary strips. This feature is only designed for dividing the cleaning zones, not for isolating hazardous areas.

13 / 32
Section 13

3.4 Schedule Cleaning

With the eufy app, you can schedule RoboVac to start cleaning at a particular time.

  • You can set the time and customize cleaning schedules from Sunday to Saturday on the eufy app. This function is only available on the app.
  • During the Do Not Disturb period, RoboVac will remain silent, with automatic dust collection and voice notifications disabled.
14 / 32
Section 14

3.5 Select a Cleaning Mode

You can start / pause cleaning or select the desired cleaning mode via the eufy app.

In each cleaning mode, you can further customize the modes, duration, water level, suction level, and other settings.

15 / 32
Section 15

3.5.1 House Cleaning Mode

Tap "Start" in the eufy app to enable House Cleaning mode.

After startup, RoboVac moves from the Omni Station and automatically determines its cleaning route. When cleaning is finished, RoboVac automatically returns to the Omni Station.

  • To pause cleaning, tap "Pause" in the eufy app, or press the power button on RoboVac.
16 / 32
Section 16

3.5.2 Room Cleaning Mode

In this mode, your house is automatically divided into several rooms for cleaning in the eufy app. You can also customize your room settings in the app. RoboVac will clean the selected rooms only and return to the Omni Station after cleaning.

  • Enable Room Cleaning mode only after RoboVac has created the map.
  • It is recommended that RoboVac moves from the Omni Station to start room cleaning.
17 / 32
Section 17

3.5.3 Zone Cleaning Mode

In this mode, you can set up a cleaning zone and customize its size in the eufy app, RoboVac will clean the selected zone only.

18 / 32
Section 18

4. Using the Mopping System

1. Start cleaning. RoboVac will automatically vacuum and mop. During mopping, you can choose between three water levels via the eufy app. 2. To prevent the development of odors in the roller mop, be sure to activate the drying function after each mopping task. We strongly recommend setting the drying mode to "Standard Drying" every time to ensure optimal drying results and reduce unpleasant smells. 3. Regularly empty and clean the dirty water tank to prevent mildew or unpleasant smells. For instructions on how to clean the dirty water tank, refer to the “Cleaning and Maintenance” section in this User Guide.

19 / 32
Section 19

5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible Devices

Amazon Alexa or the Google Assistant are smart voice control devices that enable you to control RoboVac with your voice.

20 / 32
Section 20

Before you start, make sure:

  • RoboVac is attached to the Omni Station to ensure there is enough power.
  • RoboVac is connected with the eufy app.
  • To control your RoboVac with Siri, make sure you have an iPhone or iPad running a recent version of iOS.
21 / 32
Section 21

To control RoboVac with Alexa, Siri, or Google Assistant:

1. Click on the top left corner of eufy app's main interface, then find "Smart Integrations" in the dropdown menu. 2. Follow the on-screen instructions to complete the setup.

22 / 32
Section 22

6. Enabling / Disabling Child Safety Lock

Activate the child safety lock in the eufy app: More Settings > Child Lock

Once the child safety lock is enabled, all buttons will be locked to prevent children from damaging the device or

accidentally getting hurt.

23 / 32
Section 23

7. Cleaning and Maintenance

Prior to cleaning and maintaining, power off the device and unplug the power adapter. Any other servicing should be performed by an authorized service representative.

For optimal performance, follow the instructions below to clean and maintain E25 regularly. The cleaning and replacement frequency will depend on your usage habits.

For step-by-step instructions, check out our accessory maintenance video at: https://www.youtube.com/ watch?v=mu0r-H9dLyM

Recommended Cleaning and Replacement Frequency

ComponentsCleaning FrequencyReplacement Frequency
DustbinOnce a week-
Large Filter of Dirty Water ReservoirOnce a month-
Filter Valve Assembly-Every 6 months
Dirty Water Tank of Omni StationEmpty and clean once a week (or when full)-
Dustbag-Every 3 months (or when prompted)
Cleaning TrayEvery 2 weeks-
Roller Mop-Every 3-6 months
FilterOnce a weekEvery 3-6 months
Side BrushOnce a month (or when the side brush is tangled with hair / prompted by an error)Every 3-6 months (or when visibly worn)
Brush GuardOnce a monthEvery 3-6 months (or when visibly worn)
Rolling BrushOnce a month (or when the side brush is tangled with hair / prompted by an error)Every 6 months
SensorsOnce a month-
Charging PinsOnce a month-
Swivel WheelOnce a month-
24 / 32
Section 24

7.1 Clean the Dustbin and Filter

\bullet Open the top cover and take out the Dustbin. \textcircled{2} Pull the release latch to open the cover. Take out the filter. \pmb { \Theta } Empty the dustbin. \bullet Tap the filter to remove dust. \boldsymbol { \Theta } Rinse the Dustbin and filter thoroughly with water. \bullet Air-dry the Dustbin and filter completely before next use. \pmb { \ 6 } Place the filter back into the Dustbin. \bullet Push the Dustbin back into the main unit.

8
  • Do not use the filter if it is not completely dry, otherwise it may affect the cleaning performance.
  • Do not use a brush, hot water, or any detergent to clean the filter.
25 / 32
Section 25

7.2 Clean the Rolling Brush

\bullet Push the release tabs to unlock the brush guard. \bullet Push the side of one rolling brush inward and gently flip it up. \pmb { \Theta } Gently twist and pull out the rolling brush. \bullet Push the side of the other rolling brush inward and gently flip it up. \bigcirc Gently twist and pull out the other rolling brush. \bullet Rinse both rolling brushes and brush guard with running water. Air dry the rolling brushes and brush guard completely before next use. \textcircled{7} Reinstall one side of the rolling brush and snap it into place. \bullet Reinstall the other side of the rolling brush and snap it into place. \mathbf { \odot } Press down to snap the brush guard into place.

3
26 / 32
Section 26

7.3 Clean the Side Brush and CornerRover Arm™

Foreign substances, such as hair, can easily get tangled in the side brush and CornerRover Arm™ , so it is best to clean them regularly.

\textcircled{4} Remove the side brush. \pmb { \theta } Carefully unwind and pull off any hair or substances attached to the side brush and CornerRover Arm™ . \circledcirc Clean the side brush with water. \bullet Air dry the side brush before next use. \bigcirc 5 Reinstall the side brush on the machine.

1
27 / 32
Section 27

7.4 Clean the Sensors, Cameras, and Charging Pins

To maintain the best performance, clean the sensors and charging contact pins regularly.

  • Dust off the sensors and charging contact pins using a soft cloth.
28 / 32
Section 28

7.5 Clean the Dirty Water Tank

\textcircled{4} Remove the dirty water tank from the Omni Station. \textcircled{2} Empty the dirty water tank. \circledcirc Rinse the dirty water tank thoroughly with running water.

29 / 32
Section 29

7.6 Clean the Cleaning Tray

④ Remove the cleaning tray from the Omni Station. • Rinse the cleaning tray thoroughly with water, and clean it with a brush. Θ Place it back into the Omni Station.

30 / 32
Section 30

8. Troubleshooting

When an error occurs, please refer to the in-app instructions for solutions. If the problem persists, please contact support@eufy.com for help.

31 / 32
Section 31

9. Specifications

Model nameT2353
Dimensions346*327*111mm
Weight11.46 lbs
BatteryLi-ion 5200mAh DC14.6
Input20V=1.8A
Maximum output power60 W
Normal operating output power55 W
Cleaning TimeVacuum Only Mode Quiet Suction: 218min Standard Suction: 126min MAX Suction: 124min Vacuum and Mop Mode Quiet Suction: 145min Standard Suction: 126min MAX Suction: 114min
Charging Time3.5h
Clean Water Reservoir120ml
Dirty Water Reservoir180ml
Model nameT2353
Dimensions369*461*436mm
Weight15.92 lbs
InputUS/JP/KR/CA Version: 100-127V, 50-60Hz; EU/UK/AU/MEA Version: 220-240V, 50-60Hz;
Power (Dry and Charge)130W MAX
Power (Dust Collection)900W
Clean Water Tank2.5L
Dirty Water Tank1.8L
Disposable Dust Bag Capacity3L
32 / 32
Section 32

10. Customer Service

Contact Us:

support@eufy.com

www.eufy.com

(US/CA) +1 (800)994 3056

(UK) + 4 4 (0) 1604 936 200

(DE) + 4 9 (0) 69 9579 7960

(JP) +870344557823

For video tutorials, FAQs, warranty policies, and more information, please visit https://support.eufy.com/

Hereby, Anker Innovations Limited declares that this device is in compliance with The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023. For the Statement of Compliance, visit the website: https://www.eufy.com/uk/psti-related.

A. the equipment does not have a standby mode or other equivalent state in terms of energy efficiency requirements, power management function or the ability to deactivate wireless network connections mode; B. the power consumption of the equipment is likely to be higher than other equipment models meeting these functional requirements. 1. Power consumption in standby mode: ≤0.5 W 2. Power consumption in standby mode with Display: ≤0.8 W 3. Power consumption in networked standby mode: ≤2 W 4. Power management: ≤20 min

Assistance
Stuck on a step?
Ask Pindear — grounded answers drawn from this manual and eufy’s documentation.
Colophon
Sourced from eufy’s official documentation and typeset for web reading by Pindear. Always refer to the official source for critical safety information.
Back to eufy E25
Ask Pindear

Ask me anything about smart hardware